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Penalty, Vigilance and Complaints


Under Section 12(1) (B) of Passport Act, 1967 an Applicant can be penalised for suppression of information.

Penalties are levied on Passport applicants who knowingly furnish any false information or suppress any material, fail to produce for inspection his passport or travel document, knowingly use a passport or travel document issued to another person and so on.

More information Offences and Penalties (External website that opens in a new window)


In case the applicants face any demand of bribe by any passport official in respect of any passport-related service, they can immediately contact the Chief Vigilance Officer of the Ministry to the:

Joint Secretary (CNV) & CVO,
Ministry of External Affairs,
Room No. 163, South Block, 2260,
New Delhi- 110011

(Kindly mention your e-mail address, contact telephone, File Reference number (if available) in your communication)

In case the applicants are unsatisfied with the redressal of their complaint, they can also report to the Central Vigilance Commission to the:

Central Vigilance Commission
Satarkata Bhavan,
G.P.O. Complex, Block-A, I.N.A
New Delhi-110023

Complaints and Suggestions

In case the applicants have any complaints regarding the Issuance of Passports and suggestions for the improvement (if any); kindly contact Respective Regional Passport Officer.

Furthermore you can also write/ Telephone/ Fax/e-Mail to the Officers.

Joint Secretary (CPV) & Chief Passport Officer,
Ministry of External Affairs,
Room No. 20, 1st Floor, Patiala House Annexe, New Delhi-110001
Tel: 0091-11-23384519, 23384497, Fax: 23782821
Email: grv.jscpv[at]mea[dot]gov[dot]in

Public Relations Officer (Public Grievances)
Tel: 91-11-23384519, 23384497 Fax: 23384461
Email: grv.jscpv[dot]mea[dot]gov[dot]in

Please quote your file reference number in subject with the year of application. Also mention your Regional passport office in the subject while sending us your complaint/grievances through e-mail. Please note that this is compulsory.

Source: National Portal Content Management Team, Last Reviewed on:18-04-2012